Frequently Asked Questions
Why can't I see the dashboard for my server?
Only server Administrators (or users explicitly granted access via /dashboardaccess)
can manage a server. See Permissions.
Welcome messages aren't sending
Check that a channel is selected and "Enabled" is checked on the dashboard's Welcome & Leave tab, and that Iridex has permission to send messages in that channel.
How do tickets work?
Configure a ticket category and (optionally) a log channel on the dashboard's Tickets tab, add a panel, and post it straight to whichever channel you want the "Open Ticket" button in. Right from the dashboard, no command needed. You can post more than one panel, to different channels. Each ticket becomes a private channel with Claim and Close buttons.
How is voice time tracked?
Iridex times how long each member stays connected to a voice channel and stores the total. See it
with /playtime or /leaderboard.
How do I get DMed about new Iridex updates?
Go to the homepage's Updates page, log in with Discord, and click "Notify me on Discord". Iridex will DM you the next time an update is published.
Is Iridex affiliated with Discord?
No. Iridex is an independent project and must follow Discord's Terms of Service the same as any other bot.
Why is a slash command missing?
Commands belong to modules. If the module is off in the dashboard, its commands are hidden in that server. Turn the module on and the commands appear within moments. See Modules for which commands belong where.
Why can't Iridex give out a role?
A bot can only manage roles that sit below its own role. Drag Iridex's role above the roles it should assign in Server Settings, Roles.
Can I use Iridex in more than one server?
Yes. Add it to as many servers as you like. Each server has its own settings and dashboard.
Is Iridex really free?
Yes. Every module is free with no server limits. The optional Supporter Package adds a few extras.
Which languages are supported?
The website and dashboard are available in 12 languages, and you can switch from the footer. Messages you write for your own server can be in any language.
How do I report a bug or suggest something?
Join the support server. You can also check status.iridex.me for known incidents.
How do I contact the team directly?
Open a ticket in the support server, that is by far the fastest way to get help with the bot. There is also [email protected], which is best kept for legal matters or for reaching the team directly rather than for support questions.
Is Iridex anywhere else?
Can moderators leave private notes about a member?
Yes. Use /note and see a member's whole record with /history. See the Moderation guide.
Where does Iridex keep my data?
Settings and activity are stored securely and used only to run the features you turn on. Read the privacy policy for the details.
How do I change the language of the dashboard?
Use the language switcher in the footer of the site or the dashboard. Your choice is remembered on this device.
Can I edit the messages Iridex sends?
Yes. Nearly every message has an editor with a live preview, and you can change the text, the accent colour, the button labels and the button colours. Every colour is optional: press No color next to any colour picker and that message is posted without an accent bar. Tickets go further: the claim and close messages have their own colours too. Templates give you a starting point.
What is the difference between a warning and a note?
A warning is an official strike that counts towards your warning ladder and can be shown to the member. A note is a private reminder for moderators and is never shown to the member.
How do I stop Iridex from deleting a certain word?
Open the Word Filter tab and add the word to the allowed list, or allow that category in a specific channel. You do not need to switch the whole category off.
Why did the bot not react to a scam link?
Check that Anti-Scam is on, that the author is not in an exempt role or channel, and that Iridex can delete messages in that channel. Very new or very unusual links can still slip through, so keep human moderators around too.
How do I remove Iridex?
Kick it from the server settings. Its data for that server is kept for a short while in case you re-add it, and you can ask for it to be deleted in the support server.
Do I need to keep the dashboard open?
No. Settings are saved on our side and Iridex applies them on its own. Some actions, such as sending a DM to everyone, run in the background so you can close the page once they start.
What should I do if the bot is offline?
Check status.iridex.me. If we are doing maintenance, anything you queue from the dashboard is saved and runs when the bot comes back.
Can I move my settings to another server?
Supporters can back up a server's settings and restore them, which is the easiest way to copy a setup. Everyone can also start from the same templates in each server.
Are there weekend bonuses in the economy?
Yes. Every Saturday and Sunday (UTC), /daily and /beg pay out double, and a successful /heist pays double too. Nothing to turn on - it applies automatically for everyone.